Payment and Refund Policy
Gearnotion’s payment policy currently allows for two modes of payment for items ordered either through the website or those confirmed with our sales team via phone, e-mail, or chat.
- Online Bank TransferAccount Name:
Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.
2. Cash on Delivery
We also accept Cash on Delivery (CoD). For certain items, we will ask for an advance payment to be made via an Online Bank Transfer (see above for account details) for the order to be processed, and the rest can be paid at the time of delivery. Please note that the cash should be paid when the truck reaches the delivery location before unloading the material.
Gearnotion does not provide any credit on payments, and insists on full payments for the order to be successfully completed.
Return & Refund Policy
At Gearnotion, we strive to maximize customer satisfaction and do our best to ensure that the supplied material match customers’ expectations.
This is why we allow return of building materials bought under the following conditions:
- The materials delivered are different from the materials ordered. The difference can be in terms of brand, size/dimensions, type of the material ordered
- At time of delivery, If the materials are found to be damaged/defective/tampered.
If materials are being returned, Gearnotion.com has to be informed at time of original unloading by sending a mail to firstname.lastname@example.org with details about why you want to return the materials. Please make sure you mention the invoice # in the mail.
Returns will not be accepted if,
- The materials have been opened/used, either fully or partially.
- The materials have been tampered with after delivery. This includes faulty storage.
We do not accept partial returns. For example, if you ordered 170 bags of cement, used up 150 of those, you cannot return the 20 unused bags.
If replacement for the materials returned is unavailable, we will refund the customer the amount that has been paid for the material. The refund will be carried out through online bank transfer.